FAQs

WHERE ARE YOU BASED?

We're primarily based in California with operations maintained at various parts of the world to keep our cost low and our products at an affordable price.

 

HOW DOES SHIPPING WORK?

VacuJet partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Singapore, China, Germany, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, your item may take 2-3 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  :)

We offer international shipping options too - no matter where you are, you can buy from us!

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email at support@vacu-jet.com and we'll get back to you as soon as we can!

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